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If you paid for your order via Amazon: Shipping rates may vary, depending on other items you may have in your cart. FloraFemme is eligible for Free SuperSaver Shipping. See Amazon's shipping rates and policies here.

If you paid for your order via PayPal: Shipping rates, expected delivery times and policies are below.

SHIPPING POLICY (For PayPal Orders):

All U.S., Alaska, Hawaii and territories orders are shipped FREE via USPS Priority Mail within 24 hours. Express Mail delivery is available for an additional charge.

US Express Mail orders must be placed by 11am PST in order to receive next-day delivery. AK/HI and US terrorities orders must be placed by 11am PST in order to receive 2-day Express delivery.

APO/FPO orders are shipped via USPS Priority Mail option only (expedited shipping is currently not available for APO/FPO addresses). Delivery times (see below) do not apply to APO/FPO shipments.

International orders are shipped via USPS Priority International Mail only.

Use the table below to determine the shipping charge and delivery time for your order. A surcharge may apply on oversized/heavy shipments (usually only applicable for wholesale shipments).

• • TRACKING IS AVAILABLE ON ALL ORDERS • •

* International Customs delays may apply. Customs regulations vary in each country, and such regulations are not under our control. If a package is refused and returned to us, we will issue a credit for the merchandise, less shipping and handling expenses. Please check your local customs rules and regulations regarding prohibited articles policies prior to placing an order.

 

RETURN POLICY

All bottles must be returned (used or unused) within 30 days of initial purchase to receive a full 100% refund.

Only the first order of FloraFemme from a household, billing address, ship-to address, email address, phone number or IP address is refundable. Reorders, sale items and special-promotion purchases are not refundable.
 

CANCELLATION POLICY

You must cancel your order prior to shipment. If your order has not yet shipped, a refund will be issued by the same method of payment used to order (either via Amazon or PayPal). If you cancel after the order has shipped, it is your responsibility to refuse the package without opening it, or send the package back at your expense within 30 days of initial purchase. Once we receive the package, we will give you a complete refund, less shipping charges. Refunds are processed within 5 business days, but Amazon and PayPal take varying amounts of time to actually credit your account.
 

INTERNATIONAL ORDERS

International orders are shipped via your choice of first USPS Priority Mail (5-14 business days, no tracking or delivery confirmation available), USPS Express Mail (3-5 business days, tracking and delivery confirmation IS available). You are responsible for all VAT and/or import taxes for the product ordered. FloraFemme will provide all customs forms for your delivery country, but you may be subject to import and/or VAT tax payable upon the retail value that you have paid in USD. While we make every effort to ensure that all customs forms are filled out properly, we assume no responsibility for product that is delayed or kept by customs, or for product ordered by you that may not be allowed for import to your country.

We will refund you for an order not received as the result of a customs hold or product restriction. If you have any questions, please call us at 1-888-614-6665.

 

WHOLESALE SHIPMENTS

Please call 1-888-614-6665 for a quote on shipping rates and delivery dates. Wholesale orders are not covered by the 30-day money-back guarantee.

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